A general discussion of how
to set up ipPulse to communicate
through a modem to a paging
company. This applies to version
1.10 or newer.
Problems
and Symptoms
* Modem does not dial at all.
* Alphanumeric Paging does not
work, numeric paging does work.
Modem
Problems - No Dialing etc.
Things to check.
* Check your modem init string
settings. Most modem problems
can be traced to initialization
problems -- see Modem Init
String and Port Selection Setup
below.
* Is your modem in use by
another application, such as
your connection to the internet?
If so, ipPulse needs access to a
modem connected to a phone
line--and that modem must not be
in continuous use.
* Can you use HyperTerminal or
similar to access the
modem/phone line and
successfully dial out?
If yes, then you need to check
the modem init string and other
setup items below.
If no, then you have a problem
with your modem unrelated to
ipPulse. Get your modem working
with HyperTerminal, then come
back and retry ipPulse later.
* Do you have the right TAPI/COM
port settings for your modem in
ipPulse Paging Setup? see Modem
Init String and Port Selection
Setup below.
* Is your modem in the list of
TAPI (Telephony Applications
Programming Interface) devices
shown in the Paging Setup/Port
Selection list? -- see Modem
Init String and Port Selection
Setup below.
Modem Init
String and Port Selection Setup
This section applies to both
numeric and alphanumeric pagers.
To access the fields discussed
below press Setup, then move to
the Failure Alerts tab and press
Paging Setup.
Modem Init String field. Here
are your options:
* The default for this field is
AUTO. AUTO tells the paging
section of ipPulse to search
your modem's INF file for the
proper modem init string. AUTO
will ONLY work if you have
selected one of the TAPI
selection types from the Port
Selection list. AUTO will NOT
WORK if you have selected a COM
port number.
* Leaving the field blank. This
option causes the program to use
the previous init settings that
were effected by the last
program that used the modem.
* Enter your modem's specific
init string. If you want to use
numeric paging, check your modem
documentation for the proper
string to set it to factory
settings. This is typically
AT&F~ or similar. You must use
the ~ character to represent a
carraige return anywhere it is
required in the init string and
at the end of the init string.
There is a list of common init
strings for many types of modems
in the ipPulse help file. Press
F1 to access the help file.
Another list is here.
If you are using an Alphanumeric
pager, you must find out the
baud rate that your pager access
terminal expects to see --
typically 300 - 2400 baud. Then
you need to check your modem
documentation for the proper
init string to set it for low
baud rates, ie. 300 - 2400 baud,
7 data bits, even parity, one
stop bit. The mode you should
look for is Bell 212 compatible.
No data compression and no error
correction.
Port Selection field. Here are
your options:
* TAPI. If this mode is
selected, ipPulse will search
and try to send the page through
all compatible TAPI devices in
your system.
* (your modem's name)|TAPI1.
This appears in the list if
ipPulse finds any compatible
TAPI devices that it can use.
The format is the name of your
modem followed by the TAPI ID
name, TAPI1, TAPI2, TAPI3, etc.
Use this selection to force the
use of a specific modem.
* COM port number.. If you know
which COM port your modem
resides on, you can select it
here. If you use one of the COM
port selections, the AUTO Modem
Init String default setting will
not work, you must use a
specific modem init string for
your modem.
Alphanumeric Setup Procedure
Alphanumeric pagers are notified
using the TAP (Telocator
Alphanumeric Protocol) protocol.
ipPulse connects to the pager
company access terminal much
like dialing an ISP or BBS, then
a series of messages are
exchanged in Automated dump
mode. The pager is notified with
the message from ipPulse.
Your first step is to complete
the Modem Init String and Port
Selection Setup above. Next, you
will need to setup other
parameters. However, before you
can set the parameters, there
are some things you need to know
first.
Things you must know to setup
ipPulse to use an AlphaPager:
* Alphanumeric Pager terminal
phone number -- you have to get
this from your pager company.
* Pager PIN -- this is sometimes
called a unit number and it
identifies your pager--this is
NOT a phone number.
* AlphaPager terminal baud
rate(s). This is typically 300,
1200 or 2400. 300 is the most
common in the US.
* Character count limit per
message.
Once you have collected this
info, you can go into setup of
ipPulse and switch to the
Failure Alerts tab. Press Setup
Paging. Then follow these steps:
1. Select the Use Alphanumeric
Pager radio button at the top of
the window.
2. Set the Alpha Access Baud
Rate to the baud rate. Enter 300
or whatever the paging company
has told you the rate is.
3. Set the Character Counter
Limit Per Message to the limit
given to you by your company. 32
is a safe default.
4. Press the Setup Access Number
and PIN button. Assuming you
want to notify only one pager,
enter your pager PIN in the
Pager 0 field of the LEFT
column. Enter your Pager Access
phone number in the Pager 0
field of RIGHT column. Press OK.
5. Check the Log Modem Activity
and Errors checkbox for
debugging.
6. Now you can test it. Press
the Send Test Page button and
watch the status area to the
right of the Hangup button.
Watch your pager for results
too.
If you have further problems,
try using HyperTerminal to
connect to the Alphapager access
phone number. If you can
connect, hit enter and look for
an "ID=" prompt. If you cannot
get access or you do not see
ID=, then there is a problem
with the pager company access
port.
If you need to contact us
further about this, please email
a portion of the modem log file
(press View Modem Log to get it)
showing the failure, your exact
type of modem and all the
settings you are using on the
Paging Setup dialog. Also, send
us the info from the Setup
Access Number and PIN dialog.
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