ipPulse Support
Please review this web page before
calling or emailing with your questions.
Product Registration
-
Register your ipPulse CDROM purchase
here.
Software Obsolescence Policy
- Versions currently supported:
1.81, 1.80, 1.70
Purchased/Registered
Software Upgrade Procedure
STEP 1 - How to identify the version
(CDROM or Unlocked Trial) you have.
Appies to versions 1.00 through 1.65
only. Version 1.70+ is not
available on CDROM - go directly
to step 2b.
To see if you need to upgrade, check
the version and release date on
the About window--press the About
button to see it. Select the upgrade
method depending on which type you
have.
The About button CDROM version registration
information looks like this. If
this is what you see, go to STEP
2a.
The About button Unlocked Trial
version registration information
looks like this. If this is what
you see, go to STEP 2b.
STEP 2a - How to upgrade an ipPulse
CDROM Version
If you own the purchased version
of ipPulse on CDROM, please note
the CDKEY from the About window,
then
contact us for an unlock
code. Please do this PRIOR to
installing the
latest trial version. We are
no longer supplying a separate
CDROM version.
STEP 2b - How to upgrade an ipPulse
Unlocked Trial Version
To upgrade an UNLOCKED trial version
1.40 or later, download and install
the latest trial version OVER your
old unlocked trial version 1.40+.
This means you should install the
newest trial version to the same
directory/folder as your current
unlocked trial version. It will
automatically find the current registration
information.
Click
here to go to the trial version
download web page.
STEP 3
- Once installed, view the ReadMe.txt
file from Start/Program Files/ipPulse/ipPulse
Readme, for the list of changes.
ipPulse Problems
Problem: My 30 day trial
period expired!
Solution: We CAN reset your
trial period.
Contact us
by email if you need a short
extension.
Troubleshooting ipPulse modem problems,
pager notification problems.
ipPulse General Help
How to run ipPulse as an service.
Email Support
Submit a Tech Support Request (both
registered and non-registered users).
Submit a Bug Report.
Submit a New Feature Request or
Suggestion.
Phone Support
Due to limited resources, registered
user voice telephone support is
available only after we determine
that your problem cannot be solved
using email. Voice telephone support
is available for registered users
only during normal business hours
from 9am to 3pm (Pacific Time, Seattle)
on Monday through Friday excluding
holidays. Please fill out a
Support Request form and we
will respond as quickly as possible
during business hours. To save time,
you should be as detailed as possible
when filling out the form.
Trial version users or pre-sales
questions:
click here and use our email form.
|
