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Northwest Performance Software, Inc.
Online since 1995.

Toll-free Sales Phone:
           (866) 882-3389
Phone: (360) 683-9888

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ipPulse Support

Please review this web page before calling or emailing with your questions.

Product Registration - Register your ipPulse CDROM purchase here.

Software Obsolescence Policy - Versions currently supported: 1.65, 1.60

Purchased/Registered Software Upgrade Procedure

STEP 1 - How to identify the version (CDROM or Unlocked Trial) you have. The current version is 1.65 dated November 15, 2005. To see if you need to upgrade, check the version and release date on the About window--press the About button to see it. Select the upgrade method depending on which type you have.

The About button CDROM version registration information looks like this. If this is what you see, go to STEP 2a.




The About button Unlocked Trial version registration information looks like this. If this is what you see, go to STEP 2b.


STEP 2a - How to upgrade an ipPulse CDROM Version
For all 1.xx CDROM versions. Download v1.65 CDROM Version Patch File (zip), 930KB. To install, exit ipPulse and run this patch. Locate your current installation directory/folder and proceed from there. Use this patch for all CDROM versions 1.00 or later. Once installed, view the ReadMe.txt file from Start/Program Files/ipPulse/ipPulse Readme, for the list of changes.

The above patch file will not work with the trial version, it is for the purchased CDROM version only. To upgrade an UNLOCKED trial version 1.40 or later, see STEP 2b below.


STEP 2b - How to upgrade an ipPulse Unlocked Trial Version
To upgrade an UNLOCKED trial version 1.40 or later, download and install the latest trial version OVER your old unlocked trial version 1.40+. This means you should install the newest trial version to the same directory/folder as your current unlocked trial version. It will automatically find the current registration information.
Click here to go to the trial version download web page.


STEP 3 - Once installed, view the ReadMe.txt file from Start/Program Files/ipPulse/ipPulse Readme, for the list of changes.


ipPulse Problems
Problem: My 30 day trial period expired!
Solution: We CAN reset your trial period. Contact us by email if you need a short extension.

Troubleshooting ipPulse modem problems, pager notification problems.

ipPulse General Help

How to run ipPulse as an XP/2000/NT4 service.

Email Support

Submit a Tech Support Request (both registered and non-registered users).
Submit a Bug Report.
Submit a New Feature Request or Suggestion.

Phone Support

Due to limited resources, registered user voice telephone support is available only after we determine that your problem cannot be solved using email. Voice telephone support is available for registered users only during normal business hours from 9am to 3pm (Pacific Time, Seattle) on Monday through Friday excluding holidays. Please fill out a Support Request form and we will respond as quickly as possible during business hours. To save time, you should be as detailed as possible when filling out the form.
Trial version users or pre-sales questions: click here and use our email form.

Download 30 Day Trial Now
Please click here.

How much does it cost?
Pricing is here.

Order ipPulse Unlock Code Online Now
Please click here.

ipPulse Screenshots
Please click here.

ipPulse Revision History
Please click here.

Questions?
Please email us.

Return and Exchange Policy
Our policy is here.


Oops! Are you looking for the IP Pulse Voice and Fax over IP email newsletter? Please click here to go to it. ipPulse is not related in any way to the email newsletter.

 

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'ipPulse', 'Lineage Manager for Dogs', 'NetScanTools', 'NetScanTools Pro', 'NetScanTools Standard', 'NetScanTools LE', 'Northwest Performance Software' and 'NetScanTools.com', are trademarks of Northwest Performance Software, Inc.